Terms of service

Welcome to Omniverse360! The terms "we", "us," and "our" refer to Omniverse360. Omniverse360 operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). Omniverse360 is powered by Shopify, which enables us to provide the Services to you.

The terms and conditions below, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services. By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.

Section 1 - Access And Account

By agreeing to these Terms, you represent that you are at least 18 years of age, or if a minor, that you are using the Services under the supervision of a parent or guardian. To use the Services, including browsing our store or purchasing products, you may be asked to provide information such as your email address, billing, payment, and shipping details. You represent that all information you provide is correct, current, and complete, and you are solely responsible for maintaining the confidentiality of your account credentials.

Section 2 - Our Products

We make every effort to accurately represent our products in our store. However, product colors or appearance may vary depending on your device's screen settings, and we do not warrant that products will exactly match their depiction online. All product descriptions are subject to change without notice, and we reserve the right to discontinue any product or limit quantities offered, at our sole discretion.

Section 3 - Orders

When you place an order, you are making an offer to purchase, and Omniverse360 reserves the right to accept or decline any order for any reason. Your order is confirmed only after payment is received and processed successfully. Please review your order carefully, as cancellations may not be accommodated once an order is accepted. Returns and exchanges are governed solely by our separate Refund and Return Policy [LINK].

Section 4 - Prices And Billing

Prices are listed in Indian Rupees (INR) and are subject to change without notice. The price charged will be the price in effect at the time your order is placed, as confirmed in your order confirmation email. Unless stated otherwise, prices exclude applicable taxes, shipping, and handling charges. You agree to provide accurate payment information, and you confirm that you are authorized to use the payment method provided.

Section 5 - Shipping And Delivery

We are not liable for shipping delays caused by courier partners, customs, or events beyond our control, and all delivery timelines shared at checkout are estimates only. Once products are handed to the shipping carrier, the risk of loss transfers to you, though we will assist in resolving any delivery issues in good faith.

Section 6 - Intellectual Property And Images

All original content on our Services, including our logo, store design, written text, and product curation, is owned by Omniverse360 and protected under the Indian Copyright Act, 1957, and the Trade Marks Act, 1999. Certain visual content on our Services — including stock photography, AI-generated images, and product images provided by our suppliers and edited — may be sourced from third parties or generated using AI platforms, and remain subject to the respective licenses, terms, or rights of those sources. We use such images under applicable free-use, royalty-free, or supplier-granted licenses, and do not claim exclusive copyright ownership over stock or supplier-sourced visuals unless substantially modified or created by us.

You may not reproduce, redistribute, or commercially reuse any content from our Services, including edited product images, without our prior written consent, regardless of the source of the image.

Section 7 - Optional Tools

You may be given access to third-party customer tools as part of our Services, which we do not monitor or control. Such tools are provided "as is" without warranties, and any use of them is entirely at your own risk. New features we introduce in the future will also be governed by these Terms.

Section 8 - Third-Party Links

Our Services may contain links to third-party websites that we do not operate or control. We are not responsible for the content, accuracy, or practices of these third-party sites, and accessing them is entirely at your own risk. Any disputes regarding third-party products or services should be directed to that third party.

Section 9 - Relationship With Shopify

Omniverse360 is powered by Shopify, which enables us to provide the Services to you. However, all sales and purchases made in our store are made directly with Omniverse360. Shopify is not responsible for any aspect of the sale, including any injury, damage, or loss resulting from purchased products, and you release Shopify from all related claims.

Section 10 - Privacy Policy

All personal information we collect is subject to our Privacy Policy [LINK], drafted in accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. Because our Services are hosted by Shopify, certain personal information may also be processed under Shopify's Privacy Policy.

Section 11 - Feedback

If you submit reviews, suggestions, or feedback, you grant us a perpetual, worldwide, royalty-free license to use and publish such feedback for any purpose, including commercial use. You represent that you own the rights to any feedback submitted and that it complies with these Terms. We may, but are not obligated to, monitor or remove feedback we deem objectionable.

Section 12 - Errors, Inaccuracies, and Omissions

Occasionally, our Services may contain typographical errors or inaccuracies relating to product descriptions, pricing, or availability. We reserve the right to correct such errors and to change or cancel orders at any time without prior notice, even after an order has been submitted.

Section 13 - Prohibited Uses

You agree to use our Services only for lawful purposes and not to violate any Indian laws, infringe on our intellectual property, harass our staff, transmit spam or malicious code, or use automated tools (including AI agents) to access the Services without authorization. We reserve the right to suspend or terminate your account without notice for any violation of these Terms.

Section 14 - Agents

Any automated software or "Agent" accessing our Services must clearly identify itself in its request headers and must not conceal that it is a non-human system. Agents may not bypass security measures such as CAPTCHA, and we may restrict or block Agent access to our Services at our discretion.

Section 15 - Termination

We may terminate your access to the Services at our sole discretion at any time, and you will remain liable for all amounts due up to the date of termination. Provisions relating to Intellectual Property, Liability, Indemnification, and Governing Law will continue to apply even after termination.

Section 16 - Disclaimer Of Warranties

Our Services and products are provided "as is" and "as available," without warranties of any kind, whether express or implied, including warranties of merchantability or fitness for a particular purpose. We do not guarantee that the Services will be uninterrupted, timely, or error-free.

Section 17 - Limitation Of Liability

To the fullest extent permitted under Indian law, Omniverse360, its officers, employees, and affiliates shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Services or products purchased through them.

Section 18 - Indemnification

You agree to indemnify and hold harmless Omniverse360, Shopify, and their affiliates from any claims or damages arising from your breach of these Terms, violation of law, or misuse of the Services.

Section 19 - Severability

If any provision of these Terms is found unlawful or unenforceable under Indian law, that provision will be severed, and the remaining provisions will continue in full effect.

Section 20 - Waiver; Entire Agreement

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision. These Terms, along with any referenced policies, constitute the entire agreement between you and Omniverse360 regarding your use of the Services.

Section 21 - Assignment

You may not transfer or assign your rights under these Terms without our written consent. We may assign or transfer these Terms without restriction.

Section 22 - Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in Delhi, India.

Section 23 - Headings

Headings used in this agreement are for convenience only and do not affect the interpretation of these Terms.

Section 24 - Changes To Terms Of Service

We reserve the right to update these Terms at any time by posting changes to our website. Your continued use of the Services after such changes constitutes your acceptance of the revised Terms.

Section 25 - Contact Information

Questions about these Terms of Service should be sent to us at omnivers360store@gmail.com.

Omniverse360
Email: omnivers360store@gmail.com
Address: Delhi, India