Privacy policy

Last Updated: July 16, 2026

At Omniverse360, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you visit or shop on our website.

Information We Collect

Personal details: Name, email address, phone number, billing and shipping address provided during account creation or checkout.
Payment information: Processed securely through our payment gateway partners; we do not store your complete card or banking details on our servers.
Order information: Purchase history, product preferences, and order value.
Technical data: IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies.
Communication data: Any information you share with us via email, chat, or customer support inquiries.

How We Use Your Information

To process, fulfill, and deliver your orders accurately and on time.
To communicate order confirmations, shipping updates, and respond to customer service requests.
To personalize your shopping experience and recommend relevant products.
To send promotional offers and updates, only where you have opted in to receive such communications.
To improve our website functionality, security, and overall customer experience.
To comply with applicable legal and regulatory obligations under Indian law.

Legal Basis For Processing

We process your personal data based on your consent, the necessity to fulfill our contractual obligations to you (such as processing orders), and our legitimate business interests, in accordance with the Digital Personal Data Protection Act, 2023. You have the right to withdraw consent for non-essential processing, such as marketing communications, at any time.

Shopify: As our website platform provider, Shopify processes certain personal data to enable our Services, in accordance with Shopify's own Privacy Policy.
Payment gateways: Trusted third-party payment processors handle transaction data securely to complete your purchase.
Shipping and logistics partners: Necessary delivery information is shared with courier partners solely to fulfill and deliver your order.
Legal compliance: We may disclose information when required by law, court order, or government authority.

We do not sell or rent your personal information to third parties for their independent marketing purposes.

Cookies And Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance browsing experience, remember preferences, and analyze site traffic. You can control or disable cookies through your browser settings, though this may affect certain website functionalities.

Data Security

We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including order processing, legal compliance, dispute resolution, and enforcing our agreements.

Your Rights

Under the Digital Personal Data Protection Act, 2023, you have the right to:

Access the personal data we hold about you.
Request correction or updating of inaccurate or incomplete data.
Withdraw your consent for data processing, where applicable.
Request deletion of your personal data, subject to legal and contractual retention requirements.
Lodge a grievance regarding the handling of your personal data.

To exercise any of these rights, please contact us using the details provided below.

Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors without verified parental or guardian consent.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites, and we encourage you to review their privacy policies before sharing any personal information.

Grievance Officer

In accordance with the Information Technology Act, 2000, and applicable data protection rules, any grievances or concerns regarding this Privacy Policy or the handling of your personal data may be addressed to our Grievance Officer at the contact details listed below.

Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date, and continued use of our Services constitutes acceptance of the revised policy.

Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact:

Omniverse360
Email: omnivers360store@gmail.com
Address: Delhi, India